I. GENERAL PROVISIONS
A. TERMS AND CONDITIONS
The Taste of Asia Gift Card is issued by TASTE OF ASIA S.R.L., a company established and operating in accordance with the laws of Romania, with its registered office in Cluj-Napoca, 74 București Street, ground floor, registered with the Trade Registry under no. J12/647/2014, fiscal code RO32843193 (hereinafter referred to as “Taste of Asia”).
1. The terms and conditions below apply to any holder of a Taste of Asia Gift Card.
2. These terms and conditions are available online at https://tasteofasia.ro/gift-card-en/ and at the Card Sales Points. A copy of this document can be requested at any of the Taste of Asia Gift Card sales points.
3. In case of modifications to these terms and conditions, the Customer is considered informed from the date of their publication at the Sales Points or on the website https://tasteofasia.ro/gift-card-en/.
4. This document is complemented by the general terms and conditions published at https://tasteofasia.ro/gift-card-en/.
5. By purchasing or using the Taste of Asia Gift Card, you express your agreement to comply with these terms and conditions, including all provisions with which they are complemented.
B. CARD FEATURES
6. The Taste of Asia Gift Card is not nominal, and it can be freely used by the buyer or transferred to another person.
7. The Taste of Asia Gift Card is not a bank card and is not linked to a bank account. Additionally, it is not a guarantee or credit card, and the money on the card does not generate interest.
8. Customers cannot return the card and cannot request a refund of any money remaining on the card.
9. The amount available on the card cannot be exchanged for other payment methods and cannot be transferred to other cards.
10. In this document, the following terms and expressions will have the following meanings:
- Taste of Asia Gift Card means the gift card purchased from the Sales Points;
- Barcode means the barcode inscribed on each Taste of Asia Gift Card;
- Customer means any natural or legal person who has purchased, received, owns, or uses the Taste of Asia Gift Card;
- Sales Points mean the card sales points within the Taste of Asia stores in Cluj, Iași, and Timișoara.
III. CARD PURCHASE, LOADING, VALIDITY
A. CARD PURCHASE
11. The Taste of Asia Gift Card can be purchased from any of the Sales Points.
12. Taste of Asia reserves the right to refuse the issuance or sale of a card without any justification, and the Customer has no right to request compensation in this situation.
B. LOADING AND RELOADING THE CARD
13. The value that can be loaded onto the Taste of Asia Gift Card is 100 or 200 lei, at the Sales Points.
14. The Taste of Asia Gift Card can be used only once until the amount on the card is spent.
15. The Taste of Asia Gift Card can only be used at the Sales Points (Taste of Asia stores in Cluj, Iași, and Timișoara).
C. CARD REPLACEMENT
16. In case of technical malfunctions of the card, a new card can be provided to the Customer at the Sales Points, and the balance of the old card will be transferred to the new card.
D. CARD VALIDITY PERIOD
17. The Taste of Asia Gift Card is valid for a period of 3 (three) years from the activation date at the Sales Points.
18. After the expiration date, the card cannot be used or reactivated, and the Customer cannot make payments with the respective card.
19. The expiration date of the card can be checked when presenting it for the purchase of products at the Sales Points.
20. At the time of the expiration of the validity period of the card, the unused balance on the card will not be refunded to the Customer.
IV. CARD USAGE
A. SALES POINTS
21. The card can be used by the Customer to purchase any item for sale at the Sales Points. To pay for the products using the card, it must be presented at the time of payment for the scanning of the barcode on the back of the card.
22. If the value of the purchases exceeds the available balance on the card, the difference can be paid by the Customer in cash or by card.
B. RETURN OF PURCHASED PRODUCTS
23. In the case of returning purchased products, the Customer has the right (but not the obligation) to choose to receive the value of the returned products on a Taste of Asia Gift Card.
C. PROHIBITIONS ON CARD USE
24. The card cannot be used for:
a) transactions outside the Sales Points;
b) pre-authorized and recurring payments;
c) transactions involving cash, including but not limited to cash withdrawals from ATMs, bank withdrawals, postal orders, traveler’s checks, currency exchange services at exchange offices, telecommunications services (including phone, internet, or TV), utilities, parking services, insurance purchases, purchases of tourist services, purchases of products other than those marketed by Taste of Asia.
d) engaging in an activity that violates the law, public order, or good morals.
25. Additionally, the card cannot be used in cases where the merchant is unable to obtain authorization that there are sufficient funds available for the transaction.
26. Taste of Asia has the right to stop, suspend, or prevent the use of the card for substantial reasons related to:
a) the security of the Taste of Asia Gift Card; or
b) suspicions of unauthorized or fraudulent use of the card.
27. The Customer’s consent to the execution of a transaction using the card is considered to be irrevocably given at the moment the card is presented at the Sales Points for the scanning of the barcode on the back for the purpose of paying for the selected products.
28. A transaction cannot be stopped or canceled after it has been transmitted to the payment processor.
29. A transaction may be rejected due to force majeure or technical malfunctions, in which case Taste of Asia cannot be held responsible.
30. Transactions with the Taste of Asia Gift Card can only be made in lei.
31. The Customer is solely responsible for the safekeeping of the card, the use of the card, and for entrusting it to third parties.
32. The Customer must ensure that no one uses the card without their consent. Taste of Asia is not responsible for use outside the validity period, loss, theft, damage, deactivation, or unauthorized use of the card.
33. Taste of Asia is not responsible for any abnormal or unforeseeable circumstances beyond the control of Taste of Asia or its subcontractors (including, but not limited to, system malfunctions caused by reasons beyond the reasonable control of Taste of Asia or its subcontractors), in cases where these result in the unavailability of card usage services.
34. Taste of Asia’s liability in any circumstance will be limited to the balance of the card at that respective moment.
VI. CUSTOMER SERVICE
35. Taste of Asia can be contacted regarding the use of the Card during the following hours: Monday to Friday, from 09:00 to 17:00, at the following contact details:
Address: 74 București Street, Cluj-Napoca
Phone number: 0724584948
VII. PERSONAL DATA PROTECTION
36. Taste of Asia collects personal data of the Customer in the process of purchasing the Taste of Asia Gift Card.
37. The policy for processing personal data by Taste of Asia is available at the following internet address: https://tasteofasia.ro/data-privacy/.